Shipping policy

Shipping Policy

Effective Date: August 17, 2026

Thank you for shopping with TheShoeHz (The Shoe House). We want to make sure you understand how our shipping process works before placing your order.

1. Order Processing

Orders are typically processed as quickly as possible after payment has been successfully received.

Most orders will be processed and shipped within the timeframe stated on the applicable product listing. However, processing times may vary depending on the item, inventory availability, and where the product is being fulfilled from.

Manufacturer & Supplier Direct Shipping

Some products available through TheShoeHz may be shipped directly from the manufacturer or supplier rather than from TheShoeHz.

These items may require up to 7 business days for processing before they are shipped. This additional processing time is separate from the carrier's shipping and delivery time.

If an item is subject to additional processing time, customers should take this into consideration when estimating their expected delivery date.

2. Shipping Times

Shipping times depend on the shipping method selected at checkout, the destination, and the fulfillment location of the product.

Please understand that the estimated shipping time does not always include the processing time required before an order is handed over to the shipping carrier.

For products shipped directly from a manufacturer or supplier, please allow up to 7 business days for processing, followed by the applicable shipping time.

Shipping and delivery estimates are not guaranteed delivery dates.

3. Multiple Items in One Order

If you purchase multiple products in the same order, your items may be shipped separately.

This can happen when products are stored at different fulfillment locations or when one or more items are shipped directly from a manufacturer or supplier.

You may receive multiple tracking numbers and separate packages for a single order.

4. Tracking Information

When tracking information becomes available, it will be provided to the email address associated with your order.

Please allow some time for tracking information to update after a shipping label has been created. In some cases, tracking may not show movement immediately after the label is generated.

5. Shipping Delays

TheShoeHz works with shipping carriers and third-party suppliers to fulfill orders. Once an order has been shipped, delivery is handled by the applicable carrier.

Shipping delays may occur because of:

Carrier delays
Severe weather
Holidays
High shipping volumes
Incorrect or incomplete addresses
Manufacturer or supplier processing delays
Customs or international shipping issues, when applicable
Other circumstances outside of TheShoeHz's reasonable control

TheShoeHz is not responsible for delays caused by shipping carriers, manufacturers, suppliers, weather, or other circumstances outside our control.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned, delayed, lost, or delivered incorrectly because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs associated with reshipping the order.

Please contact us as soon as possible if you realize that your shipping information is incorrect.

7. Lost, Stolen, or Damaged Packages

Once an order has been confirmed as delivered by the shipping carrier, TheShoeHz cannot guarantee recovery of packages that are lost or stolen after delivery.

If your package appears to be lost, significantly delayed, or damaged during transit, please contact us at store@theshoehz.com. We will work with you and, when appropriate, the shipping carrier or fulfillment provider to help resolve the issue.

For damaged packages, customers should retain the original packaging and photographs of the package and merchandise when possible, as these may be required when filing a claim.

8. Shipping Costs

Shipping charges, when applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, package size, weight, shipping method, and fulfillment location.

9. International Orders

If TheShoeHz offers shipping outside the United States, international customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These fees are not controlled by TheShoeHz and may be collected separately by the applicable customs authority or carrier.