Refund policy

Return & Refund Policy

Effective Date: August 17, 2026

At TheShoeHz (The Shoe House), we want every customer to carefully review product details, sizing, colors, descriptions, and other information before placing an order.

1. All Sales Are Final

ALL SALES ARE FINAL.

TheShoeHz does not accept returns, exchanges, or refunds after an order has been placed.

Because of this policy, customers should carefully review their order before completing checkout to ensure that the selected item, size, color, quantity, and shipping information are correct.

2. No Refunds

TheShoeHz does not issue refunds for purchases.

Once an order has been successfully placed and payment has been processed, the purchase is considered final.

Refund requests due to changes of mind, incorrect size selection, color preference, personal preference, or ordering the wrong item will not be accepted.

3. No Returns or Exchanges

We do not accept merchandise returns or exchanges.

Customers should not ship merchandise back to TheShoeHz unless specifically instructed to do so by our customer service team.

Unauthorized returns may not be accepted, processed, or returned to the customer.

4. Please Review Your Order Before Checkout

Before completing your purchase, please carefully verify:

Product
Size
Color
Quantity
Shipping address
Billing information
Contact information

Once your order has been submitted, changes may not be possible.

5. Damaged or Incorrect Merchandise

Although all sales are final, if you receive an item that appears to have been damaged during shipment or is materially different from the item you ordered, please contact us at store@theshoehz.com as soon as possible.

Please include your order number and clear photographs of the merchandise and packaging.

Any resolution for damaged or incorrect merchandise is handled on a case-by-case basis and is not considered a general return, refund, or exchange policy.

6. Manufacturer or Supplier Fulfilled Items

Some products may be shipped directly from a manufacturer or supplier. These products are also subject to TheShoeHz's all-sales-final policy.

Manufacturer or supplier fulfillment does not change or create a separate return or refund right.

7. Order Cancellation

Because all sales are final, customers should contact us as soon as possible if they believe an order was placed incorrectly.

Submitting a cancellation request does not guarantee that the order can be canceled. Once an order has entered processing, been fulfilled, or shipped, cancellation may no longer be possible.